How to send someone to collections: what are the steps?
Here is how to send someone to collections when the debtor is a business.
To send a business customer to collections, choose a collection agency, sign its agreement, and submit the account with the invoice, contract, proof of delivery and your collection history. The agency then contacts the debtor for you. Before placing, send a final demand letter stating that the account will be referred to collections.
How to send someone to collections: before you place
- Confirm the amount and that it’s a business debt.
- Send a final demand.
- Stop direct contact once the agency takes over and route calls to them.
Not sure which agency? Get matched free, or read how to hire a collection agency.
More answers
- Customer won’t pay invoice: what do I do?
- What legal action for unpaid invoices can I take if a customer refuses to pay?
- Can you write off unpaid invoices?
- How much do collection agencies charge?
- Who pays collection agency fees: me or the debtor?
- How do I write a payment demand letter?
- Is small claims court for unpaid invoices better than a collection agency?
- Can I hire a collection agency to collect a debt that’s small?
- How to hire a collection agency: what are the steps?
Owed money by another business?
Tell us about the unpaid invoice and we’ll match you with an experienced collection partner suited to its size, age and location. Matching is free.
Get matched with a collection partner